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Frequently asked questions
Practical information about meter replacement
1. When can I get a new meter?
In the course of 2015, Lyse will begin the extensive process of installing new meters, one area at a time, and the process will continue until the end of 2018. If you are building a new house or installing a new fuse box, you will get a new meter even if the roll-out process has not yet reached your area.
2. How long will the fitters be at my house?
It will usually take between 30 and 60 minutes to remove the old meter and install the new meter and communication device (gateway). The power will be disconnected during this period for the fitters’ safety. We nonetheless ask that you set aside a little more time in case the fitters are delayed or something takes longer than expected.
3. What does the communication device do?
The communication device (gateway) that will be installed in the fuse box is a small but powerful computer. It will transmit your meter data to Lyse in a secure manner. The same device can also function as the brain of a smart house, where you can control lighting, heating, alarms, doors and other functions from your tablet or mobile phone.
4. What if there is not enough room for the new meter and/or communication device in the fuse box?
There is already an electricity meter in all fuse boxes, and there is usually enough room to replace this. If the communication device does not fit in the fuse box, it will be placed just outside it. In the few cases that the fuse box is too small for the new meter, Lyse will find another solution in consultation with each customer.
5. What if I do not want a new meter?
The Norwegian Water Resources and Energy Directorate (NVE) has ordered all Norwegian network companies to install new automatic meters for all their network customers. This means that Lyse must install a new meter in your house by 1 January 2019.
6. What if I do not want the communication device?
The communication device, or gateway, is an essential part of the installation of the new meter, and it is what ensures that Lyse receives your meter data in a secure manner. Therefore, it is also covered by NVE’s instructions and must be installed in all homes together with the new meter.
7. How does Lyse ensure stability in the transmission of the meter data?
If there is a problem with the transmission of data via your internet box, because either your internet connection or wireless network fails, the communication device will automatically switch to GPRS (mobile network) or a radio signal. This ensures that the solution always works without you having to worry about a thing.
8. Does Lyse replace my internet box at the same time as they install the AMS?
Lyse will not upgrade your internet box in connection with the meter installation.
9. Will other providers be able to deliver their products through the solution?
Arrangements have been made to allow third-party suppliers to offer their services, for example smart house and welfare technology, through the communication device.
Costs and consumption
10. How will I be invoiced once the new meter has been installed?
You will still receive invoices in the post or via your online bank as usual. However, you do not have to think about reading the meter and sending the information to Lyse Elnett anymore. Your bill will always be based on an accurate meter reading, where you pay for the electricity you used at the exact price when you used it. This is because the electricity price varies somewhat through the day.
11. What does the installation cost, and who will pay for it?
You do not have to pay anything for the installation, neither for the meter nor for the communication device. The cost of the installation of new meters will be included in your network tariff. The network tariff is unchanged in 2014, but it may increase somewhat in 2015. The way things look now, the increase caused by the meter roll-out will be minimal. If the network tariff or the electricity price goes up in the time ahead, it will be due to other factors than the introduction of new meters.
12. Will the network tariff vary through the day once the new meters have been installed?
It is the Norwegian Water Resources and Energy Directorate (NVE) that decides the different elements of the network tariff. The current requirement is a fixed element and a consumption-based element for end users. Power producers and big consumers connected to the highest voltage levels already have a network tariff that varies somewhat through the day (different rates during the day, night and at weekends in the consumption-based element). It is probable that the network tariff for ordinary consumers will vary through the day once the new meters have been installed.
13. Will the network tariff and electricity price go up once the new meters have been introduced?
The costs of rolling out the new automatic electricity meters are included in the network tariff, and any changes resulting from the new electricity meter will be small. The cost of introducing new meters is only related to the network tariff, not the electricity price. If the network tariff or the electricity price goes up in the time ahead, it will be due to other factors than the introduction of new meters.
14. What can I do to steer consumption to hours when the price is low?
The new automatic electricity meter will allow you to monitor your consumption through the day. You can view your electricity consumption by logging on to ‘My page’ at lysenett.no. This will also give you an opportunity to steer your electricity consumption to hours of the day when the price is low, because the electricity price varies through the day. You can also control consumption using different types of sensors and use the computer brain for this type of control of heating, lighting, the water heater etc.
Health and protection of personal data
15. Can Lyse or anyone else monitor me via the new meter?
The Personal Data Act sets stringent requirements for the protection of personal data, and Lyse is obliged to comply with these requirements. Lyse has extensive experience as a provider of broadband services, and the encryption of data is important. Encryption ensures that no unauthorised persons will gain access to your meter data.
16. Does the new meter give off more radiation than the old one?
There will always be a cable between the meter and the communication device, and there will possibly also be a cable between the communication device and the internet box. They will not give off any kind of radiation. Where this is not possible, a wireless network will connect the communication device to the internet box. This will nonetheless be well within the authorities’ requirements for electromagnetic radiation, and measurements made by the Norwegian Post and Telecommunications Authority and the Norwegian Radiation Protection Authority show that you are exposed to 0.02 per cent of the threshold value when you are standing two meters from a wireless router. Special adaptations can be made for people who suffer from electro-sensitivity on presentation of a doctor’s certificate.